Customer Information collected by us is controlled by KennelMaid Ltd with its registered office at 2 Five Acres, Cambridge Road, Stansted Mountfitchet CM24 8DG. Customer Information collected by Kennel-Maid.co.uk is stored at REDBUS in London docklands.
KennelMaid Ltd collects Customer Information supplied by you and uses it to provide you with a secure reservation with a supplier. We do pass pertinent information to your chosen supplier.
Kennel-maid.co.uk may collect Personal Information about you:
Examples of Personal Information we collect in each case are:
You provide us with your name and email address when you reserve a kennel. Other details include details about your pet and it's vet, your contact telephone numbers, marital status and other personal descriptions. These details will be retained by us and treated in accordance with this Privacy Policy.
You would provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details if you placed an order through our website.
When you contact us by email or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address, pet details etc.
In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the kennel-maid.co.uk website via tracking technologies employed by us from time-to-time such as cookies, flash cookies, web bugs and javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for services and on-site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.
Each website owned and operated by kennel-maid.co.uk uses cookies (small text files containing a unique identification number). There are three types of cookies:
Session cookies
These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a kennel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.
Permanent cookies
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit-to-visit. For instance, if you were looking at kennels in London last time you were on the website and the next time you visit us we have a specific deal, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don't miss out on such offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.
Third party tracking devices
You will see that we carry advertising relating to third parties on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party's privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company's website.
Although you cannot block "session" cookies as they are required for our website to function correctly, you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer or Netscape etc). Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.
Kennel-maid.co.uk will use your Customer Information for a number of different purposes including:
When you place an order for services via the website, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the services you expect.
We may use your Customer Information to respond to your queries for example, about a booking or problems navigating the website. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services team. We may also use your contact details to send you follow-up information about a booking (for example, regarding changes to reservations or unavoidable disruptions affecting your order to help you make alternative arrangements). We may contact you via email or phone to respond to suggestions you may send to us. For quality assurance and training reasons we record most of our telephone calls with our customers. We may use some information including customer e-mails received by kennel-maid.co.uk for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly.
We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.
We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention. We use your Customer Information to help us guard against fraud.
We do not sell or rent your Customer Information to third parties. Kennel-maid.co.uk does however share your Customer Information carefully selected third party partners and providers as necessary for business administration, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.
Kennel-maid.co.uk engages third party partners, including service providers and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include processing bookings and confirming reservations, providing search results, communicating with you, including providing customer service via telephone, email, post or otherwise and for promotional activities. We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends).
Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party's use of your Customer Information and recommend that you check the specific terms on the relevant third party's websites relating to the use and disclosure of your Customer Information.
To the extent that any third party has access to your Personal Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Personal Information processed by KennelMaid Ltd will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on third party partners who receive your Personal Information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.
Like any other organisation, from time-to-time kennel-maid.co.uk may restructure its business operations by selling one or more of its businesses (or part of a business) to a buyer. In such transactions, your Customer Information could be transferred as part of the relevant sale. If this is the case, we would contact you to let you know.
We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of kennel-maid.co.uk, customers and others (for example, in any way relating to protection against fraudulent activities in respect of kennel-maid.co.uk). We are registered at ICO.
We operate in accordance with applicable UK data protection legislation. We use security measures to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure. Such measures include maintaining a secure system, intrusion detection and prevention software and virus protection software in respect of Customer Information. Other than as strictly required by our payment providers and by our credit card companies to process payments, kennel-maid.co.uk reveals only the last 5 digits of your stored credit card number to authorised personnel only.
Kennel-maid.co.uk may amend this Privacy Policy from time-to-time and will notify you of any material changes by displaying the revised Privacy Policy on our website.
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