Frequently asked questions

Pet owners

How much does it cost?
Each kennel or cattery can define their own pricing terms. It is free to make an enquiry.
What are your operating hours?
Our online service aims to be available 24 hours a day 365 days a year.
Technical problems and broken links
Please raise these to us immediately via customerservices@kennel-maid.co.uk
My pet is on medication; can this be given during its stay?
Some catteries and kennels will administer medicine. Please check that that is a feature of the kennel. It may charge additionally for this service.
Special diets
Some catteries and kennels will cater for special dietary requirements. Please check that that is a feature of the kennel and indicate your pet's requirements at the time of booking. This service may incur an additional charge please check cattery or kennel terms and conditions.
Does my pet need to be vaccinated?
You must ensure that your pet has the required vaccinations and these are up-to-date. Your booking may be refused on arrival if you're unable to supply a valid vaccination certificate. Kennel owners own terms and conditions will dictate the minimum requirements.
What if my pet is taken ill during its stay?
Please see individual kennel/cattery owners own terms and conditions, as these will dictate their own veterinary procedures.
Where do catteries and kennels operate?
Our directory currently features only UK catteries and kennels. The service is available to UK residents only.

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