Frequently asked questions

Kennel & cattery owners

What are your operating hours?

Our online service aims to be available 24 hours a day 365 days a year.

I have accepted a booking that I can no longer fulfil?

If you do this you must contact the pet owner directly just as you would if the booking had been made over the telephone directly with you.

Technical problems and broken links

Please raise these to us immediately via customerservices@kennel-maid.co.uk